Capgemini – Customer Support Group (CSG) – Entry Level Opportunity

About Company

Capgemini is a global leader in consulting, technology services, and digital transformation.

With over 350,000 team members in more than 50 countries, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Known for its inclusive culture and innovation, Capgemini continues to shape the future of technology with a human-centered approach.

Job Location

Coimbatore, Tamil Nadu

This position is based in Capgemini’s Coimbatore office, one of its fastest-growing hubs in South India. You’ll be working in a collaborative, tech-driven environment with opportunities for learning and development, all within a modern infrastructure.

Job Role

Customer Support Group – Entry Level Associate

You will be part of Capgemini’s first line of defense for IT service management. Your role involves assisting clients with technical issues and service requests through phone, email, and digital platforms. You’ll be ensuring smooth ticket handling, improving customer satisfaction, and supporting Capgemini’s commitment to world-class service delivery.

Job Description

Provide technical and non-technical support to customers via phone, email, and chat.

As part of the Customer Support Group, you will resolve customer queries related to IT incidents, service delivery, and troubleshooting issues like password resets, connectivity, and basic configurations. You’ll manage service tickets, interact courteously with clients, and help improve user experience through proactive and empathetic support. You’ll also work with tools like CHIP (Capgemini’s AI bot) and knowledge bases to enhance support quality.

Education Qualification

Any 3-year graduate or diploma holder from 2024 or 2025 batch

We welcome candidates who have completed or are completing their graduation or diploma in any stream. No specific degree is required, but you must not have any active backlogs at the time of assessment or joining.

Skills Required

Good communication skills, basic computer knowledge, and a willingness to work in rotational shifts

We’re looking for candidates with strong English communication, both written and verbal. You should have basic computer skills, a polite and helpful attitude, and the ability to work in a dynamic and fast-paced environment. Interpersonal skills and flexibility to work in 24/7 rotational shifts are essential. Being open to relocation and adapting to various client needs is also expected.

Salary

INR 3.25 Lakhs per annum ( Rs.27,000 per month )

The compensation package includes a base salary of INR 3.00 Lakhs per annum, with an additional one-time joining incentive of INR 25,000. The overall CTC amounts to INR 3.25 Lakhs, offering a competitive start for fresh graduates in the tech support industry.

Job Type

Full-time, Entry-level

This is a full-time position suitable for freshers or recent graduates looking to begin their career in IT support. The role is permanent and offers long-term growth opportunities within Capgemini’s global network.

Shift and Schedule

24/7 Rotational Shifts

You must be flexible to work in different shifts including night and weekend shifts, depending on client requirements. Support is provided to global clients across different time zones, so availability and willingness to adapt is key to success in this role.

Benefits

Health insurance, training programs, relocation support, and more

Capgemini offers a wide range of benefits including medical insurance, continuous learning programs, a healthy work-life balance, and support for relocation if required. As part of a global team, you’ll also gain access to international projects, advanced tech tools, and a diverse, inclusive work culture.

Apply Process

Follow the steps below to apply for this exciting opportunity:

Step 1: Visit the Capgemini Careers website at https://www.capgemini.com/in-en/careers/.

Step 2: Search for the job using keywords like “Customer Support Group – Coimbatore.”

Step 3: Register or log in with your details and upload your updated resume.

Step 4: Complete the online application form with accurate personal and academic details.

Step 5: Ensure your DigiLocker is active with a mobile number linked to your Aadhar card (required for verification).

Step 6: Once shortlisted, you will receive an email invitation for the online assessment and interview process (which will be conducted virtually).

Step 7: Prepare and attend the assessment with a stable internet connection and necessary equipment.

Opening Overview

Position open for immediate joining – Apply before 31 May 2025

This opportunity is especially focused on freshers and women candidates as part of Capgemini’s diversity and inclusion initiatives. Apply soon as only shortlisted candidates will be invited for the virtual selection process.

Website / Application Link

You can explore more about Capgemini’s work environment and job openings through their official careers page. Make sure to check regularly for updates and new opportunities suited to your skills.

Check below table for Application link and Notification link