About Company
Amazon
Amazon is one of the world’s largest and most customer-centric companies, known for its innovation and vast selection of products.
At Amazon, we aim to be Earth’s most customer-centric company. We build systems and services that make customers’ lives easier and better, and that spirit extends into our employee culture. If you’re someone who enjoys helping others and thrives in a fast-paced environment, Amazon offers an exciting place to grow your career.
Job Location
Remote
This is a work-from-home opportunity, so you can perform this role from anywhere within India. However, the hiring office is based in Noida (NCR-UP-1), which may be relevant for official communication or training purposes. You’ll need a stable internet connection and a quiet workspace to ensure smooth operations.
Job Role
Customer Support – Voice Process
As a Customer Support Associate, you’ll be the first point of contact for Amazon customers, helping them with queries, concerns, and resolving their issues. Your role will primarily involve voice-based support, so strong spoken English skills are crucial. Whether you’re a fresher or have prior experience, you’ll be trained to provide top-notch assistance.
Job Description
Support customers through voice calls and ensure high satisfaction.
This role involves handling inbound calls from customers and providing effective solutions to their problems. You’ll be trained to use various Amazon tools and platforms to track orders, update account information, and answer any queries related to purchases or returns. Your focus will be on delivering a smooth and friendly customer experience every time. You must also be open to flexible shifts, including night shifts.
Education Qualification
Minimum 10+2 or Any Graduate
To apply for this role, you need to have completed at least 10+2 (higher secondary school). Graduates and postgraduates are also welcome. This makes the job a great fit for freshers or students looking to gain industry experience. Having previous BPO experience is a plus but not mandatory.
Skills Required
Good English communication, basic computer knowledge, and customer-handling skills.
The ideal candidate will have excellent spoken English, a friendly attitude, and basic familiarity with computers and internet usage. You should be able to listen actively and handle customer concerns with empathy and patience. If you’ve worked in a BPO or customer service role before, that’s an added advantage. Comfort with night shifts and rotational week-offs is necessary.
Salary
₹2.5 to ₹4.25 LPA (Lakhs Per Annum)
₹20,000 to ₹35,500 Salary per month approx .
The salary package ranges from ₹2,82,000 to ₹4,33,000 annually, based on experience and performance. In addition to the base pay, Amazon offers several allowances and incentives, making the total compensation quite attractive. The pay structure includes fixed and variable components, which are explained during onboarding.
Job Type
Full Time, Temporary/Contractual
This is a full-time job role, and the initial offer may be on a temporary or contractual basis depending on business requirements. However, Amazon often provides long-term opportunities for top performers, with the possibility of internal growth and future role transitions.
Shift and Schedule
5-day working week, rotational offs
You’ll be working 5 days a week with 2 consecutive days off. These offs can vary as per business needs. The job requires availability during night shifts, and allowances are provided for working late hours. Flexibility in scheduling is important to ensure smooth support across different time zones.
Benefits
Meal card, internet allowance, health insurance, shift allowances
Amazon offers various benefits to support your health and work-from-home setup. These include a Zeta Meal Card worth ₹1,100/month, an internet allowance of up to ₹1,250/month, and health insurance coverage of up to ₹5 lakhs. Additionally, there are night shift allowances (₹150–₹225 per shift) and overtime pay if applicable. The work environment is designed to be inclusive and supportive.
Apply Process
Follow these steps to apply:
Step 1: Click the application link provided above to begin registration.
Step 2: Fill out your basic details like name, contact info, and qualifications.
Step 3: After registration, you’ll receive an assessment link via email.
Step 4: Attempt the online assessment using a laptop or desktop (not mobile/tablet). Ensure you have a working webcam and microphone.
Step 5: Complete the assessment in a quiet, undisturbed environment with stable internet (minimum 100 Mbps).
Step 6: Submit the assessment within 24 hours of receiving the link. Wait for a follow-up email or call from the HR team.
Website / Application Link
Check below table for Application link and Notification link
This is the official link where you can complete your application and take the mandatory online assessment. Make sure to register first and follow the instructions carefully to complete the process within 24 hours.
| This Job ID | TS059 |
|---|---|
| Notification Link | Check Notification |
| Application Link | Apply for this job |